Privacy Policy

Customer Care

MAXHOLDING S.R.L. is committed to processing personal data securely and respecting your privacy. This policy outlines our data processing practices and how we handle personal data.

We consider data protection a fundamental commitment and will allocate the necessary resources to ensure compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR") and other applicable Romanian legislation.

Please review this policy carefully to understand how we use your personal data. We may update this policy periodically without prior notice, so we encourage you to check it regularly.

Providing personal data is voluntary. However, without it, we may not be able to process your orders. You may request the deletion of your personal data at any time, and we will address your request promptly.

Regulations Regarding Personal Data

The GDPR defines personal data as any information relating to an identified or identifiable individual ("data subject"), directly or indirectly, through identifiers such as names, identification numbers, location data, online identifiers, or other factors specific to that person.

Identification can be achieved with a single data point or by correlating it with other information available to the data controller.

Please review the information below regarding how we process your personal data.

When Data Is Collected

When Ordering Products: Personal data is collected to process and deliver your orders.

When Visiting Our Website: We do not send spam or buy/sell email addresses. We only send emails to those who have contacted us, subscribed to our newsletter, or made a purchase.

What Data Is Collected

MAXHOLDING S.R.L. collects, stores, and processes the following types of personal data:

First name
Last name;
Address;
Phone number;
Email address;
Billing and payment details;
Online identifiers;
Copies of documents containing any of the above data.

This data is used exclusively to operate the online ordering platform and communicate with you.

How Your Personal Data Is Managed

MAXHOLDING S.R.L. ensures compliance with national legislation and GDPR through:

Updating personal data;
Secure storage and disposal of data;
Avoiding excessive data collection;
Implementing technical measures to protect data;
Protecting against loss, misuse, alteration, unauthorized access, and disclosure;
Restricting access to trained staff, volunteers, and contractors.

How Your Personal Data Is Used

MAXHOLDING S.R.L. may use your personal data for:

Delivering ordered products;
Issuing transport documents;
Complying with legal requirements;
Providing services, products, or information requested;
Sending information about promotions, new products, and services (with your consent);
Handling customer requests, claims, and complaints;
Improving your browsing experience and personalizing interactions;
Managing payments and providing statements/receipts;
Conducting research on campaign impact and engagement;
Handling questions and complaints related to our website or services;
Auditing and administering accounts according to legal provisions;
Complying with regulatory obligations.

Data may be disclosed to law enforcement agencies upon official request if required by law.

Data And Audience Analysis

We may use your personal information to conduct research and analyze additional data from publicly available sources to better understand your socio-economic realities, interests, and preferences. This helps us improve our communications and ensure our initiatives are relevant.

Your Rights Regarding Personal Data

Under the GDPR, you have the following rights:

Right to Be Informed: You have the right to know how your personal data is used. This policy and other communications provide transparency on data usage;
Right of Access: You can request a copy of the information we hold about you;
Right of Rectification: You can correct any inaccurate or incomplete data;
Right of Erasure: You can request the deletion of your data in certain circumstances;
Right to Restrict Processing: You can request the restriction of data processing under specific conditions;
Right of Data Portability: You can request the transfer of your data to another organization under applicable conditions;
Right to Object: You can object to processing for certain purposes, such as direct marketing. This right is absolute for direct marketing

Contact Information

A Data Protection Officer (DPO) is not required under GDPR provisions. For support regarding personal data protection, contact us via our Contact Form, or by post/courier to our legal address. We will respond during working hours, Monday to Friday, between 10:00 and 17:00.

Electronic Communications

By visiting our site or sending us an email, you agree to:

Receive messages from us electronically;
Accept messages posted on our site;
Acknowledge that all electronic communications meet legal requirements.